Our Company
Our purpose and values
To be the energy that drives your world
We provide customers with quality products and excellent service through innovative, efficient and convenient solutions that help them get where they want to go.
We collaborate to provide customers with the best experience by meeting their needs promptly and efficiently.
We put our utmost effort into every task and challenge. We strive to do things correctly in order to improve daily, achieve our goals and fulfill our commitments.
We value people and our environment. We safeguard our integrity and safety and respect those with whom we interact by adhering to the Enex Code of Conduct, regulations and applicable laws.
Strategic Pillars
Customer Centricity
We design products and services to address customer concerns and needs, ensuring the highest quality service experience.
Innovation
We innovate to enhance process efficiency and improve our product and service offerings.
Sustainable Profitability
We operate safely and reliably to secure the company’s long-term sustainability. To that end, we establish policies that create social, economic and environmental value in the areas where we operate. Our efforts in this area focus on people and community, profitability and the environment.
105 Years of Enex
Chile
454 Service stations
221 upa! stores
2.826 Employees
60 Enex E-Pro electric charge points
10 million tCO2eq Carbon footprint Scopes 1, 2 and 3210 million tCO2eq Carbon footprint Scopes 1, 2 and 3
13 Fuel storage and distribution plants
129 Shell Oil Changes
United States
53 Travel centers
59 Fast food restaurants
1,070 Employees
22 electric charge points
2.021.844 tCO22 million tCO2eq Carbon footprint Scopes 1, 2 and 3
Paraguay
68 Service stations
28 upa! stores
664 Employees
2 Enex E-Pro electric charge points
1 Oil Change
245.869 tCO20.246 million tCO2eq Carbon footprint Scopes 1, 2 and 3
We are expanding
Chile: 12
Paraguay: 4
Chile: 16
United States: 10
Chile: 6
Paraguay: 4
Creating Shared Value
Sustainability Strategy and SDG
1Sustainable Profitability
Consolidate profitable growth for the future.
2People and Communities
Enex strives to be renowned for developing its people and to operate in harmony with communities.
3Environment and Climate
Promote the use of environmentally friendly products, processes and technology.
Stakeholders
Media
Shareholders
Employees
Customers
Community
Service station distributors
Suppliers
Authorities
Materiality
Material topic
1. Employee and customer health and safety
2. Electromobility and the transition to alternative energy sources
3. Emissions and impact on climate change
4. Profitability and financial sustainability
5. Ethics and regulatory compliance
6. Socio-environmental initiatives
7. Availability of fuel, lubricants and services
8. Customer loyalty and satisfaction
9. Talent management
10. Employee well-being and satisfaction
11. Diversity and equal opportunity
12. Digitalization and cybersecurity
Chairmen
Director
Director
Director
Director
Governance
Board of Directors
A new management position has been created
to strengthen the corporate
governance structure in Chile, the USA and Paraguay.
Milestones 2024
Chile
- New Corporate Governance Policy and Model.
- New Crime Prevention Model.
United States
- Ethics and ant-corruption training for 100% of the workforce.
- Added the loss prevention manager position.
Paraguay
- New web channel for receiving and processing inquiries, complaints and compliments related to the Code of Ethics and Conduct.
Excellence and Innovation
Products and Services in Chile by Segment
Milestones 2024
Chile
Six new service stations
12 new upa! convenience stores
Renewal of the Shell Lubricants contract
Launch of the new Shell V-Power fuel
United States
Four new travel centers
Visionary Growth and Expansion Award from Wendy's
Paraguay
Four new service stations
Four new upa! convenience stores
Self-service fueling option through the Mi Enex App
Cash top-up to the wallet in the Mi Enex app
New E
Electromobility
in electromobility contracts with B2B customers
New Enex E-Pro App
outside service stations
for electric vehicles in the United States
Energy Efficiency
for self-consumption aimed at industrial customers
Hydrogen
for the first hydrogen station in Chile, located in the city of La Serena
Customer Satisfaction at Service Stations
Our Shell service stations were awarded first place in the Consumer Loyalty Award’s Service Stations category, granted by Alco Consultores.
This recognition positions our Shell stations as the most recommended in their category, reflecting our customers’ preference and loyalty towards the brand.
Our Team
We strive to provide customers with an exceptional service experience, delivering the energy they need through continuous product and service innovation and offering a consistent, sustainable, and reliable value proposition backed by specialized, highly motivated teams.
2.826
Workforce Enex Chile
1.070
Workforce Road Ranger
664
Workforce Enex Paraguay
Milestones 2024
United States
First Leadership Summit with Road Ranger's senior executives
Recognition of two members for their participation in key conventions.
Significant improvements in the 401k Retirement Plan
Paraguay
Great Place to Work Certification
Fulfill your Financial Dream personal financial literacy program
87% favorable ratings on the Employee Climate Survey
Chile
Concluded six collective bargaining processes
Training and adapting policies and protocols to comply with Chile’s "Karin" Law
Implemented the Change Management Model
80.4% favorable ratings on the Employee Climate Survey
Chile
ISO 45001
Certification
APRIMIN
Recognition for safety practices in mining
RAEV
Award for the safest non-mining fleet
United States
New
Risk Identification
1.070
Employees trained on health and safety
Paraguay
100%
of direct employees are covered under the health and safety management system
Campaigns
Pink October and Blue November
Health and Safety
Enex is dedicated to the health and safety of its employees and everyone who works for or interacts with the company. It safeguards work environments and reduces operational risks by fostering a preventive culture, adhering to strict standards and providing ongoing training programs.
Approach to Environmental Management and Social Impact
Protecting the Environment
Enex strives to positively impact our surroundings, reduce the environmental consequences of its operations and promote the growth of both the company and the communities in which it operates.
Circular Economy
Enex promotes a circular economy throughout its operations and actively addresses the challenges posed by Chile’s REP Law. The company has a waste management traceability system, declares hazardous waste via the Ministry of Health’s Hazardous Waste Declaration System and reports non-hazardous waste through the National Waste Declaration System.
Enex's Circular Economy Roadmap
Corporate Carbon Footprint
For the fifth consecutive year, LRQA verified the company’s carbon footprint measurement under ISO 14064- 1:2018. This year, Enex started using the GHG Protocol to improve the accuracy and reliability of the reported data.
Scopes 1 and 2 (Ton CO2eq)
Scopes 1 and 2
Scopes 3
Scopes 1 and 2 (Ton CO2eq)
Chile
United States
Paraguay
Chile
- Participation in SOFOFA’s “Empresas Abiertas" campaign, hosting community visits to our plants.
- Agreement with Banco de Chile, enabling us to expand ATM installations in remote areas.
- Support for Fundación para la Infancia Ronald McDonald.
- Partnered with Fundación Las Rosas.
- Continued support for the Guayacán community.
United States
- Support for St. Jude Children’s Research Hospital through donations from new store openings, fuel sales, and events, reaching USD $77,800.
- Donations to elementary schools to promote education and child development.
- Sponsorship of a marathon benefiting cancer survivors.
- Contributions to local organizations, with amounts ranging from USD $500 to $2,000.
Paraguay
Sponsorship of the “Ponéte el Cinto” program, a series of road safety talks aimed at students from various schools in the Greater Asunción area.